This page provides SFBB+ users with up to date news, special instructions and general information on the App. Particularly following App updates or when new features have been provided.
We’re making some big improvements to the SFBB+ app, in a new update going live from 5th April 2025.
All your data will be perfectly safe during this process and will be ported across to the new version of the app when you upgrade.
HOW TO UPDATE SFBB+
The update will take up to 7 days to appear in your app store – and you will be prompted to update when it becomes available. All of your users must also update to the latest version in order to continue keeping records.
For accounts with multiple users only, if you upgrade before your users or vice versa, you will need to wait for the update to become available to everyone before records can be shared into the new version. We cannot control the availability of the new update, but it will take a maximum of 7 days. We apologise for any disruption – but you can back date your records once all your users are fully ported across to the new version.
WHAT WILL HAPPEN?
When you update to the new version of SFBB+ it will indicate that it is updating your account. This may take a few minutes the first time, but once complete you will find access to be much faster. Please do not interrupt this process, let it run its course.
WHAT IS DIFFERENT?
Navigating and entering information into the Safe Methods has been updated to make it easier and clearer. When you update to the new version, we suggest you review your Safe Methods to ensure everything is up to date and correct.
The Daily Diary has been updated, again to allow easier input – and is now completed/finalised daily rather than weekly.
You will now also be able to write in your own Opening and Closing checklists to use in the Daily Diary.
The Safe Methods such as the ‘Cleaning Schedule’ and ‘Staff Training’ have been improved to ensure you can adapt them more easily, create as many entries as you need, and update them as required. Please note that your previous Cleaning Schedule, Staff Training, etc. records are stored in the history tab in these Safe Methods.
For further details of the changes and some useful videos showing how to navigate in the new style app please visit our website here.
USERS OF HARD COPY PACKS
The hard copy SFBB+ packs are no longer available – and the process of using the packs to create and store written records will not be supported going forwards.
You can however continue to keep your own handwritten records for both the daily diary and temperature pages if you wish, including using these pages from packs you previously purchased.
The QR codes for these pages have not changed – and are still available to download free of charge from our web shop.
You can add these QR codes to the bottom left of your own document templates and continue to save them into the app – where they will be automatically filed in the ‘Other records’ area. You can also download and print the full page templates we offer as examples in our shop, again free of charge on our website at: https://www.sfbbplus.co.uk/store/ You can also still photograph or upload your other documentation directly into the app.
We will be here to support you. If you have any concerns, please email help@sfbbplus.co.uk
Kind regards,
The SFBB+ Support Team
We are constantly updating SFBB+ so please check that you are operating the latest version by visiting your app store.
Sometimes these updates will provide new features – but we do also regularly release updates to fix bugs or provide important security updates.
Please do regularly check that you are using the latest version – and ideally update your settings to allow automatic updates.
If you do have any questions regarding SFBB+ please do not hesitate to get in touch.
We are aware that a small number of Apple users were temporarily unable to record temperature records within SFBB+ on v02.30
An updated version (v02.31) is now available to fix this – so please download it to fix this bug if you are affected..
We apologise for the inconvenience.
Please get in touch if you have any concerns and we will be more than happy to help.
It’s time to check if your products require PPDS labelling and what you need to do to comply with the new rules.
The Food Standards Agency have produced a helpful guide at:
Introduction to allergen labelling changes (PPDS) | Food Standards Agency
And in Scotland, advice can be found at:
We are always working with you, our valued customers, to update and improve SFBB+
We are committed to ensuring the app keeps you legally compliant and has the functions you need.
We have made some important updates recently that will improve your experience – so we strongly urge all of our customers to visit their app store and update to the latest version of SFBB+
If you want to make sure you are making the most of what SFBB+ can do, we also recommend you watch our short instructional videos found here.
Many thanks again, remember we are always here to help.
As valued SFBB+ customers we realise that it may have been a challenging few months for many of you, but we continue to be here to support you with SFBB+ and hope that being able to access and update your SFBB system remotely has been something you have been able to take advantage of.
We are also letting you know that we are due shortly to make a number of changes to SFBB+ that will improve the efficiency of the database that keeps all of your data and strengthen security. You shouldn’t see any significant changes to the way SFBB+ functions – but if you do, please get in touch and we will make sure we address these for you.
The switch over to these updates will take place on 18th May 2020 – after which users will need to be on at least version 1.10.8 (iOS) or 2.3.1 (Android) to continue using the app. We apologise if this effects you but it is important that we maintain SFBB+ to a standard that is safe and secure.
Good luck to you all at this time, stay safe.