Online store for SFBB and SFBB+​

Terms & Conditions

The following are the terms and conditions of use and privacy notice for the SFBB+ App.

Please also find below the returns policy for products bought in our shop.

SFBB+ App: Terms & Conditions of Use

Terms & Conditions of Use

By downloading the SFBB+ app you agree to the following:

That you accept in full these terms & conditions.

General Terms

The smart application (the app) ‘SFBB+’ is a digital product provided by the company ‘All Environmental Health Services Ltd’ (AEHS) to you (the user).

Upon activation of any free trial period, payment of a subscription fee via the Google Play or Apple app stores, or licence fee paid either to an authorised third party or AEHS directly, we (AEHS) grant you (the user) a non-transferable, non-exclusive licence to use this app on your device, subject to these terms, the privacy policy and any applicable app store rules (incorporated into these terms by reference). We reserve all other rights.

Free trial periods and other introductory offers are only available to new customers and only for one premises subscription. Any additional premises will be charged at the full rate.

If App users move their SFBB+ subscription payment method from their App Store to a direct subscription with AEHS or via a third party, where payment is taken outside the App Store, the user is responsible for ensuring that their App Store subscription is cancelled. AEHS is unable to cancel this subscription on the user’s behalf. If a direct subscription is made with AEHS, AEHS will notify App users of this at the point of purchase of a direct subscription. If an App user fails to cancel their App Store subscription and receives unwanted charges, these will not be refunded by AEHS under any circumstances.

SFBB+ and all associated materials, web content and support are only provided in English. Support and translation will not be provided in any other languages. Some services, products and associated materials are not available outside the UK, as detailed on our web pages.

This app is provided by and copyright of All Environmental Health Services Ltd. Our Company Registration Number is 08364256.

The SFBB+ logo is a trade mark of All Environmental Health Services Ltd.

All intellectual property rights in the app (and any services provided via the app) belong to AEHS or its licensors.

Minimum Operating Requirements

In order to use the app, the operating requirements of a user’s device(s) are:


  • A smartphone or tablet running the most recent or last-but-one release of Android, with access to the Google Play store


  • A smartphone or tablet running the most recent or last-but-one release of iOS

and all of the following:

  • An internet connection (ADSL or 4G or better)
  • Minimum 100MB storage space
  • Touch screen functionality

AEHS can accept no liability of any kind arising from any lack of service as a result of poor signal or if the app is not compatible with a user’s devices or any other technical difficulty which means that connectivity between the user and the app is limited or broken.

Appropriate Use

The user is allowed to download, install and use the app for internal business purposes only. Users are not permitted to copy, modify, adapt, disassemble, reverse-engineer or rent/lease/sub-licence the app without prior written consent from AEHS.

Users are not to use the app in an unlawful manner or to infringe third party intellectual property rights (including by uploading content). The user accepts responsibility for the publication of any content.

Users will comply with all guidelines issued by AEHS regarding the use of the app. Users agree to use the app only for its intended purpose.

The app may only be used to store data relating to the ongoing operation of a user’s food safety management system as described within the app. Any data stored outside this remit, such as for other statutory duties or legal obligations not directly related to food safety or hygiene controls, or any data storage which may be considered as excessive, may be determined an unreasonable use of the app

Legal Compliance

SFBB+ contains ©Crown copyright material from “Safer Food, Better Business”, Food Standards Agency, (reviewed April 2024, as amended) used under the terms of the Open Government Licence v3.

The Food Standards Agency is not affiliated with the SFBB+ App and does not endorse SFBB+, All Environmental Health Services Ltd or its use of the copyright material.

AEHS will periodically provide app updates to users free of charge. In addition, AEHS will ensure that all updates to the FSA’s “SFBB for Caterers” (in English) are incorporated into the app within four months of being published by the FSA. It remains the users responsibility to ensure that they are using the most up to date version of SFBB+ and that they complete any new updates that are relevant to their business.

Material is also drawn from other sources to assist caterers with the requirement to implement a food safety management system based on HACCP principles in England, Wales, Scotland, Northern Ireland and the Republic of Ireland.

It is the responsibility of the proprietors of food businesses to comply with current food safety legislation applicable to their territory.

SFBB+ is not intended to be definitive, nor a substitute for the relevant law and may be revised with new information. Independent legal advice should be sought where appropriate.

For more information, please visit the relevant website: For food businesses in England, Wales and Northern Ireland please visit the Food Standards Agency website:, with additional support in Scotland at: and for food businesses in the Republic of Ireland, please visit: In other territories it is the users responsibility to seek appropriate legal advice.

It remains entirely the user’s responsibility to ensure that the services provided by the app assist or meet their requirements in law, and that these are appropriate for their business and jurisdiction.

AEHS will not assume the role of duty holder in respect of any law applicable to a user or their business.

AEHS can accept no liability under civil, common or statutory law and will not be liable for damages of any kind arising from the use of the App as they relate to a user’s food safety or other statutory duties. The maximum aggregate liability of AEHS under or in connection with the use of the app or these terms & conditions of use, whether in contract, tort (including negligence) or otherwise, will in all circumstances be limited to the last monthly subscription fee or equivalent monthly licence fee paid (calculated on a pro-rata basis). AEHS will have no liability to users for any loss of profit, loss of business, business interruption or loss of business opportunity – be they direct, indirect, consequential or special losses.

Continuation of Service & User’s Data

In the event that AEHS is unable to perform its obligations under the terms of this agreement because of a force majeure, or any other causes reasonably beyond its control, AEHS will not be liable for any damages resulting from such failure.

AEHS is not able to make any guarantees about the availability of data on the app and may stop, change or remove the app (or the conditions of use) at any time and for any reason without giving users notice. If the app is removed, users would be entitled to a pro-rata refund for the services paid for but not received. This refund will not exceed the value of the last monthly subscription fee paid by the user or the remaining value of the unused subscription on a licence issued by AEHS (calculated on a pro-rata basis).

By agreeing to these terms and conditions the user is accepting that data stored within the app, such as in the form of ongoing “Diary Pages”, “Daily Temperature Records” and “Other” documents uploaded will only be stored for three years, and then may be permanently deleted. AEHS will ensure that app users receive a minimum of one month’s notice in order to allow them to make arrangement to download/backup this data outside of the app before it is deleted.

AEHS reserves the right to view the data stored by users within the app in order to determine whether the reasonable use clause is being complied with. This will only be the case where it is suspected that these terms and conditions are not being met.

Breaches & Updates to Terms & Conditions

These terms and conditions and any dispute, claim or obligation (whether contractual or non-contractual) arising out of or in connection with them, their subject matter or formation will be governed by English law. You agree that the English courts will have exclusive jurisdiction to settle any dispute or claim relating to the use of the app.

In the event that a user is found to be in material or persistent breach of these terms and conditions, AEHS reserves the right to terminate use of the app without refund and without providing notice.

AEHS reserves the right to update these terms & conditions at any time. Notice of any update will be given via the SFBB+ push notification system and the AEHS website.

For information about how AEHS uses your personal data see the AEHS privacy notice.

If you have any questions or a complaint, contact us at

SFBB+ contains ©Crown copyright material from “Safer Food, Better Business”, Food Standards Agency, (reviewed April 2024, as amended) used under the terms of the Open Government Licence v3.

The Food Standards Agency is not affiliated with the SFBB+ App and does not Endorse SFBB+, All Environmental Health Services Ltd or its use of the copyright material.

AEHS SFBB+ Terms & conditions v5.0 23/03/2023.

Privacy Notice

All Environmental Health Services Limited (AEHS) is the data controller for the personal information you provide as part of the sign-up process for using the SFBB+ application.  You can contact AEHS via email at

What we need your information for and the legal basis for it:

Your data is necessary for the performance of our contract with you, without it we are unable to offer you use of the SFBB+ application.

We may also occasionally send you updates, alerts, information and offers that are appropriate to you and your business as a user of the SFBB+ application, this is what is known as legitimate interest.

Use for any other purposes:

If we need to use your information for any other purpose, we will normally inform you before we do so, unless we believe you know about the new purpose already or there are legal reasons that prevent us from telling you.

Will we pass your information to anyone else?

We will not provide your details to third parties for any purpose, other than for the legitimate/contractual operation and management of the application itself (e.g. technical advisors, app developers etc.).

If you complete the contact form on our consultancy page online, we will forward the information you provide to our third party partner – as detailed on that page. 

How will we store and look after your information?

Your data will be held electronically in a secure manner. Although your data may be stored outside of the EU, by virtue of being provided via International organisations such as Apple and Google, we will ensure that all those organisations storing your data do so in accordance with the requirements of UK data protection regulations, with the highest level of security being paramount.

How long will we retain your information?

We will normally keep your details in our current database for a period of 3 years after your business ceases to subscribe to our services, or for as long as we are required to do so by law or in accordance with our operational requirements.

Your rights concerning your information

The General Data Protection Regulation gives you a number of rights concerning your personal information. See the list below. Not all rights apply in every case – it will depend on the legal basis for collecting your information and how we use it.

  • The right to be informed
  • The right to restrict processing
  • The right of access
  • The right to data portability
  • The right to rectification
  • The right to object
  • Rights related to automated decision making
  • The right to erasure


More information on these rights can be obtained from the Information Commissioner’s Office (ICO).

Right to complain to the Information Commissioner’s Office

If you are not happy with the way AEHS is handling your personal information you have the right to lodge a complaint with the ICO.

You will find details of how to do so on the ICO website at or by phoning their helpline on 0303 123 1113.

Shop Returns Policy (Physical Products)

This policy is offered in addition to your statutory legal rights.

Physical goods will only be posted to the UK, any orders requesting postage to other territories will be cancelled and refunded.

We always endeavour to post goods to you within 7 days of receipt of your order, starting from the next normal working day (For example, an order received on a Saturday will not be considered as received by us until the following Monday). However, due to postage delays being out of our control, please allow up to 30 calendar days to receive your goods.

Returns must be requested by email within 14 days of receipt of goods.

Returns must be requested by email to

You may be asked to provide evidence of your purchase, such as your email receipt.

Returns will only be accepted where the goods are completely unused and in the original unopened packaging.

The customer is responsible for the return costs of goods, you are strongly recommended to use a tracked method of mailing with appropriate insurance cover.

Goods must be received by us within 14 days of agreeing their return.

Refunds will only be issued to the original payment method.

Refunds will be issued within 14 days of the goods being received by us.

Terms & Conditions: E-learning Provided by Highfield E-Learning

The E-learning purchased from us is provided by Highfield E-learning.

Although we would be more than happy to assist you with any questions regarding the training purchased via our website, we defer to Highfield E-Learning’s full terms and conditions regarding their products, including refunds.

These can be found here: